Inkahoots Policies

 
 
Business Policy:
 
 Inkahoots Inc wholesale assortments are available to retail businesses, schools and nonprofits with a tax ID number.  We also sell to distributors and offer bulk discounted prices. Inkahoots can place custom orders over seas with a import required minimum order. For all custom orders please inquire with our specialist.
 
Inkahoots offers to the public individual items of in stock merchandise only as supply last. Those items are available to order on line. 
 
Cheer Bow Policy:
 
Cheer Bows are custom made in house. Please allow 3 to 5 days to process your order. If you don’t see what you are looking for, please call us at (972) 480-0669 or email us at ( admin@inkahoots.com ) and we will do our best to accommodate your order.
 
Shipping Policy:
 
We ship FedEx for all orders.
 
Inkahoots is NOT responsible for shipping delays IN TRANSIT. Please be aware of the weather conditions in or around your Country/State before placing an order to reassure an on time scheduled delivery. All shipping services are NOT guaranteed if weather or natural disasters delay transit. Please upgrade your shipping to meet your delivery needs.
 
Remember, it is always best to call us if you need to guarantee delivery!
 
Processing Policy:
 
Please allow 2 weeks for processing and shipping your order.
 
Rush orders can be accommodated. If you have a requested delivery date shorter than 2 weeks, please call us at (972) 480-0669 or email us at ( admin@inkahoots.com ) to confirm the date AND include the delivery date in the Special Instructions section when placing your order.
 
Cancellation and Changes:
 
Orders that are placed with us that need to be cancelled or changed due to any reason MUST be cancelled or changed within 24 hours of the original date of the order. All cancellations or changes must be made IN WRITING via email at ( admin@inkahoots.com ).
 
Payment Policy:
 
We accept Visa, MasterCard, American Express, Discover, and Paypal.
 
We accept checks from approved companies and schools only with a signed purchase order and a tax ID number.  A signed purchase order must be faxed or emailed in when the order is placed. The order will not go into production until we receive your purchase order information. Please fax purchase orders to (972) 644-8330.
 
Returns & Defects Policy:
 
Items that are made incorrectly or not as indicated on your order form may be returned at our expense and will be replaced with the correct items.
 
Items that are made correctly as indicated on your order, but are not what the customer expected may be returned within 14 days at the customer’s expense.  A 15% restocking fee will be applied to these orders. Replacement orders will be shipped AFTER the original order has been received and the customer will pay for the shipping costs of the new order.
 
Defective items can be shipped back at our expense. These items will then be inspected prior to approval for replacement. We must be notified within 14 days of the delivery date.